Telehealth Consent

Last updated: June 29, 2026

This Telehealth Consent (this “Consent”) sets out how telehealth services are made available to you through the Welle platform (the “Service”), operated by Medis Labs, Inc. on technology provided by Medis Labs, Inc. The Service connects you with independent, licensed medical groups that provide telehealth services to you. Medis Labs, Inc. is not your medical provider and does not practice medicine; clinical decisions are made solely by the licensed clinicians of the medical groups identified below.

By accepting this Consent, you affirm that you have read and agree to the telehealth informed consent of each medical group that may provide your care, as linked in Section 2 below, and you consent to receive telehealth services from those medical groups as described in their respective consents.

1. About This Consent

Telehealth services through the Service are delivered by independent, licensed medical groups (each, a “Medical Group”). Depending on your program, your physical location, and clinician availability, your care may be delivered by any of the Medical Groups identified in Section 2. Each Medical Group has its own telehealth informed consent that describes the nature of telehealth, the risks and limitations of telehealth, and the rights you have as a patient. Those consents are the substantive informed consents for the clinical care you may receive. This Consent serves as your single point of agreement to all of them.

If a particular Medical Group is unable to provide care to you (for example, because no licensed clinician of that Medical Group is available in your state), your care will be routed to another Medical Group that is licensed to treat patients in your state. You will receive care only from a Medical Group whose licensed clinicians are authorized to practice in the state where you are physically located at the time of your visit.

2. Medical Groups That May Provide Your Care

By accepting this Consent, you agree to the telehealth informed consent of each of the following Medical Groups:

OpenLoop Healthcare Partners, PC, and its affiliated professional entities, licensed to provide telehealth services in the states and territories identified in its current telehealth informed consent (including California, Colorado, New Jersey, and Wisconsin). Telehealth Consent — OpenLoop Healthcare Partners
Wasef Health, P.C., and its affiliated professional entities, licensed to provide telehealth services in the states and territories identified in its current telehealth informed consent (including California, Kansas, New Jersey, Puerto Rico, and Texas). Telehealth Consent — Wasef Health

Medis Labs, Inc. may add or change the Medical Groups that participate in the Service from time to time. Material changes to the list of Medical Groups will be communicated to you, and Medis Labs, Inc. may require renewed acceptance of this Consent before further telehealth services.

3. What You Are Agreeing To

By accepting this Consent, you affirm that:

You have read and agree to the telehealth informed consent of each Medical Group listed in Section 2;
You understand that any of the listed Medical Groups may provide your care, depending on your program, your physical location, and clinician availability;
Your care will be delivered only by a licensed clinician of a Medical Group that is authorized to practice in the state or territory where you are physically located at the time of your visit;
Telehealth services may include real-time video or phone visits, as well as asynchronous (store-and-forward) services such as intake submissions, messaging-based care, and clinician review of submitted information;
Welle’s role is limited to providing the platform through which the Medical Groups deliver care; Welle is not your medical provider, does not control the practice of medicine, and does not provide medical advice, diagnosis, or treatment; and
Telehealth is not appropriate for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

4. Relationship to Other Documents

This Consent supplements, but does not replace or modify:

The Welle Terms and Conditions, which govern your general use of the Service;
The Welle Privacy Policy, which describes how Medis Labs, Inc. collects, uses, and shares information about you;
The Welle Membership Agreement, which governs your membership, billing, and cancellation rights;
The Welle Consumer Health Data Privacy Policy, which describes additional rights of residents of certain states with respect to consumer health data; and
The telehealth informed consents of each Medical Group, which govern the substantive informed consent for the clinical care you may receive.

In the event of a conflict between this Consent and the telehealth informed consent of a Medical Group with respect to the substantive clinical care you receive from that Medical Group, the Medical Group’s consent controls.

5. Updates and Re-Consent

Medis Labs, Inc. may update this Consent from time to time. The then-current version is available at app.wellehealth.com/legal/telehealth-consent. Medis Labs, Inc. will notify you of material changes to this Consent or to the list of Medical Groups in Section 2 in accordance with the Privacy Policy. Material changes may require renewed acceptance of this Consent before further telehealth services.

Each Medical Group separately maintains and updates its own telehealth informed consent. The current version of each Medical Group’s consent is available at the links in Section 2.

6. Withdrawal of Consent

You may withdraw this Consent at any time by contacting compliance@wellehealth.com or by closing your Welle account. Withdrawal will not affect telehealth services received before the withdrawal but will prevent further telehealth services through the Service. You may also withdraw your consent to any individual Medical Group in accordance with that Medical Group’s consent.

7. Electronic Acceptance

You accept this Consent by checking a related box, clicking “I agree” or a similar acceptance control, or otherwise affirmatively accepting this Consent through the Service. Your electronic acceptance has the same legal effect as a handwritten signature under the Electronic Signatures in Global and National Commerce Act (ESIGN Act) and applicable state electronic-signature laws.

Medis Labs, Inc. will record your electronic acceptance, including the date and time of acceptance, the version of this Consent accepted, and the versions of the Medical Group consents linked in Section 2 at the time of acceptance.

8. Contact

If you have questions about this Consent, please contact Medis Labs, Inc. at compliance@wellehealth.com. Questions about the clinical care provided by a particular Medical Group should be directed to that Medical Group; contact information is set out in the applicable Medical Group consent linked in Section 2.